Refund Policy

Failed Acquisition — Full Refund

If we are unable to acquire the domain on your behalf (the domain owner renewed, or another registrar registered it first), you receive a full refund of the entire amount paid, including both the domain registration fee and the $99 service fee.

Cancellation — Domain Fee Refund

If you cancel an active backorder before the domain is acquired, you receive a refund of the domain registration fee. The $99 service fee is non-refundable on cancellations, as it covers our monitoring and registration services. You can cancel from your dashboard at any time.

Successful Acquisition — Non-Refundable

If we successfully register the domain on your behalf, the payment is non-refundable. The domain has been registered in your name, and the registration fee has been paid to the registrar. You are free to manage, use, or transfer the domain.

Refund Timeline

Refunds are processed within 5–10 business days after the refund is approved. The refund will be credited to the original payment method used during checkout. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.

How to Request a Refund

There are two ways to request a refund:

1. Cancel from your dashboard: Navigate to the backorder in your dashboard and click "Cancel Backorder". The domain registration fee refund will be processed automatically.
2. Contact support: Email us at [email protected] with your order details and reason for the refund request.

Contact

If you have questions about our refund policy, please contact us at [email protected].